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Policies and Procedures 

Marci’s Catering at the Gateway Center in Helena, Montana, is pleased to provide catering services to you and your guests. We hope that the following information will answer any questions you have about our services and how we can work together with you so your upcoming event will be a wonderful time for your guests.

Complementary Amenities 
Our menu pricing includes the following as part of our service when the event is held at The Gateway Center:

  • Tables & Chairs set up for your specific size of event L
  • Linens from our House Selection  
  • China / Silver and Glassware 
  • Decorative Buffets 

In addition to the items included above we offer flexible services and rental items according to your needs. We offer professionally certified
wedding planning and consultation, floral services, ice sculptures and the rental of special items to service your event.

Please also note that all menu pricing and catering fees are for events catered at the Gateway Center. There will be added fees for events catered off-site. Please call for specifics on what the added fees are.

Deposits and Payments
A booking is not considered definite or confirmed until the appropriate booking fee has been received and a signed contract has been returned. The booking fee reserves Marci’s Catering's services for Client's event date at the Gateway Center or another venue of the Client’s choice. A 20% non-refundable booking fee is due upon signing of the catering contract. The booking fee will be deducted from the total bill and  the remaining balance must be paid in full on the date of the event.  Changes to final bill may include: last minute addition of guests and rental breakage or loss. All payments are non-refundable. All events must be paid in full by the day of the event unless prior arrangements have been made. If other payment arrangements are made, payments shall be made according to the schedule in the contract.  PLEASE NOTE- All payments made with a credit card will incurr an added 2% to help pay for what the credit card company charges us. In addition, event catered off-site incur an added fee for travel and delivery service.

Food and Beverage
All food and non-alcoholic beverages must be prepared, supplied and served by Marci’s Catering with the exception of specialty cakes which must be obtained from a bakery. Neither the Client nor his/her guests may bring to or remove from premise any food or beverages. Due to health department regulations, food and beverage not consumed become the property of Marci’s Catering. The menu prices quoted and listed in the catering menus are subject to change without notice. Food, beverage, rental items and surcharge prices are not guaranteed more than 60 days prior to the date of event. Depending on group size, your menu selection may be limited. Marci’s Catering shall have the right to substitute product based on quality or availability.

Attendee and Guarantee
Client's agreement to hold function(s) is a material consideration for which Marci’s Catering enters into this agreement. Minimum guarantee includes food and hosted beverages items only unless otherwise specifically indicated. It shall be the Client's responsibility to notify Marci’s Catering of the final number of attendees no later than 10 weekday business days prior to the date of your event. The Client's final guest count is considered a guarantee not subject to reductions. The Client's final billing will be based on this guarantee or the actual number of guests served, whichever is greater.

Cancellation Policy
In the event of cancellation, the Marci's Catering must be notified in writing 60 days prior to the date of your function. If the function is cancelled 72 hours prior to the event, 50% of the total food and beverage cost will be charged, based on the confirmation or estimated numbers. If cancellation occurs within 72 hours of the event, full payment is required.

Surcharge and Exemptions
All food, non-alcoholic beverages, services and subcontracted rentals or services are subject to a surcharge. The entire surcharge is the property of Marci’s Catering. The surcharge is not the property of any one employee and will be dispersed at the discretion of Marci’s Catering.

Smoking Policy
Smoking is prohibited inside the Gateway Center venue.

Theft and Damages
Client agrees to be responsible for any damages or theft to the premises, its furniture, fixtures, equipment and table accessories by guest, invitees or employees of other agents utilized by the Client. Client shall indemnify and hold harmless Marci’s Catering and its assigns, from and against any and all claims, suits, damages liabilities, judgments, actions including all attorneys' fees to defend such actions, for bodily injury, illness, and/or property damage arising from actions and omission of or by Marci’s Catering and its assigns, Client or its attendees, guests, agents, employees or invitees.

Decorations
Clients are responsible for the distribution/ set-up and collection of all materials and decorations provided by the Client. All decorations need to be pre-approved by Marci’s Catering and the Gateway Center. Please note that sand, birdseed, glitter, and rice may not be used. All candles must be dripless or enclosed to prevent expensive carpet cleanup or replacement. No tape, nails, pins, gums, glue or the like may be directly applied to or onto the inside or outside walls, ceilings, windows and door glass or frames and beams.

Labor Charges
Client agrees to begin the function(s) promptly at the scheduled time and agrees to vacate at the hour indicated in the contract. This includes all vendors related to the event. Client further agrees to reimburse Marci’s Catering for personnel costs and other expenses incurred as a result of Client's failure to comply.

Advertising / Program Policy
Any printed materials or advertising referring to the use of Marci’s Catering or Gateway Center with the respect to the event must receive prior written approval by Gateway Center and Marci’s Catering. All entertainment and programs at Gateway Center facilities must receive approval by Gateway Center on or before the completion of the Banquet Event Order form.

Banquet Event Order Form
All Clients are required to complete and approve a Banquet Event Order form detailing event logistics such as times for guest arrival, beverage and meal service, entertainment, outside vendors etc. This insures that all event details have been approved by the Client and Marci’s Catering. The Banquet Event Order form must be completed fifteen (15) weekday business days prior to the function. Floor plans and logistics must be finalized at the time the Banquet Event Order form is completed.

Storage and Approval of Materials
Client agrees that Marci’s Catering will not accept and store shipments of any materials prior to the time said materials are required for the event. All shipments must receive prior delivery approval from Marci’s Catering. All items and materials used in presentations or in decorating must receive prior approval from Marci’s Catering and Gateway Center. All items with prior approval to be left on Gateway Center's premises must be removed immediately after the event. Marci’s Catering and Gateway Center will assume no financial responsibility for any damages or theft of equipment, decorations or personal properties.
 

 

 

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